Excellent service quality and professionally direct customer needs. She and the other co-workers gave me a lot help. Thank you all
Jourdan was amazing to work with!!
The team in Millbury was top notch and made the buying experience easy and stress free. I was interested in 2 cars located in 2 locations, an hour apart. Brendan arranged to have both cars on site and they were parked out front waiting for me when I arrived. Brendan and Pierre greeted us with the keys to both cars and the rest is history! Looking forward to the fall in my new Quattroporte! Highly recommend this location and this team! Thanks gentleman!
Jourdan and Pierre were amazing. They made the entire experience enjoyable and I love my new Alfa Romeo Giulia! I am definitely going back when either me or my wife need a new car.
Jourdan is a superstar, what an asset to this dealership. She carried me through the whole purchasing process as if I was royalty. Very patient and informative never missed a beat. Pierre the manager super friendly and not intimidating at all, courteous and amicable. These two are like the dynamic duo of sales. Really hope the guys at the main office take notice of these two major assets and acknowledge their superior efforts and amazing people skills. Steven at the finance office did an impressive job going through all the options and paperwork. Overall, never have I had such a ...
I have had excellent service from the dealership. Service technician Dan was always super helpful and understanding.
Knowledgeable courteous and well organized. Was to relate too follow up appreciated car came back clean
Nice people, excellent service. Did everything on the car that was required. Gave it back to me after use of a loaner. Great job.
After service my Quad (Animal) is in outstanding condition again. The best customer support at a dealership since our move to the US….
It was a pleasant experience from check in to check out. Was told up front what it would cost and suggestions were made The only downfall is the no loaners when you travel so far for service.
Always a great experience when I have my car serviced the service department are always very helpful and knowledgeable
I purchased my suv from Herbs Alfa Romeo and does my services here. I have had only positive experience. They never compelled me to buy any unnecessary packages or add-ons.
Brandon was excellent… class act and very respectful !! On top of his game …great personality..
This is my second Alpha and I've loved the each experience I've had with the Herb Chambers team. They are knowledgeable, friendly and professional. In both purchases they put me in the right car at the right time. Thank you Brendan and Pierre, my wife and I got our dream car and had a great time doing it. Keep up the great work!
This is the second vehicle I have purchased from Herb Chambers of Millbury, Pierre and the team there have been great to work with.
Great customer service experience! I traded in my car and financed the remainder with this dealership; I never felt pressured to make a decision nor rushed with all my questions. Pierre and Brendan from sales Dept and David from Finance dept were clear, fair and courteous throughout the entire sale/finance process. Maybe I lucked out with this stellar team but based on my experience, I’d recommend this dealership to others.
Ms Waugh of the service department was friendly and patient and very helpful in dealing with what I considered to be a complex and frustrating issue. Also, the garage technicians seemed to me to be effective and efficient. I thank them all.
Courtney, service manager, was courteous, attentive and extended herself to be helpful. The mechanics were knowledgeable and the service efficient and complete.
Bought my 2017 Giuliano Quadrifoglio from them. Excellent sales staff and process. Service has been excellent. The only complaint I had was because of bad documentation from Alfa Romeo which would have led to an expensive repair which wasn’t yet necessary. They negotiated a really better price on the repair in the future. Above and beyond. They are worth the drive 90 minutes from NH
Routine oil change andf fililter, fast and easy, car was washed and vacuumed within 90 minutes
Excellent workmanship always friendly always do a great job it’s a pleasure to do business At your dealership
Excellent service department!!! Work was done within time frame I was given . All the people working here are very attentive to the customer
Excellent service and attention.. (the best) and those 2 guys who attended me…they are the BEST!!! Thank u Brendan!!!!!!
Great experience. Brendan was great to work with. Liked the no hassle deal. We were able to get the car we wanted at the price we wanted. Would recommend this dealership
The service department is topnotch. They have assisted me with all my needs. Always a wonderful experience.
Everyone is very professional and very friendly. The sales representative went above and beyond to ensure that we were happy with our purchase.
Connor gave me the warmest, friendliest greeting when I came in and continued to be so pleasant the whole visit. I LOVE this dealerships service dept. I have a Subaru but take it there for everything due to the friendliness, professionalism, the environment while waiting and the good work they do!
I wanted routine check up for my Maserati. Called Pierre and he set up to pick up the car. He was excellent. He made my wife very happy. The process was very easy and simple. Brandon was very good in contacting me and keep me posted. I highly recommend Herb Chambers. Ram Nair
Everyone was very helpful and friendly !! Definitely go back. To me great customer service is the key to a great relationship. Must buy from Millbury.
Thank you to Pierre and Brendan for all your help on getting me in my new Vehicle and answering all the questions that I’ve had. I highly recommend them!
Wonderful experience. Mark from Millbury went above and beyond with service. Highly recommend. They picked up my car, did the recall, oil change and then returned the car back to my home. Very friendly and helpful.
Customer service was very accommodating. They looked into everything I asked. And Pierre the sales person is always helpful and friendly.
I honestly cant say enough about what great customer service Herb Chambers Alfa Romeo offers. This is a bit of an unusual story. I found a car I was looking for at Herb Chambers Alfa Romea in Millbury. I live in Maine and because of the pandemic, I just did not want to travel to MA to buy the car. Everyone I dealt with at Herb Chambers worked to make this deal happen for what amounts to a relatively inexpensive (by Alfa Romeo standards) used car that was sure to sell fast regardless if I bought it. I've deal ...
We had a great experience at Herb Chambers in Millbury The process was stress free and pleasant from beginning to end.More precisely I would like to give high praise to my salesperson Donald Porcaro. He was very knowledgeable and welcoming. I highly recommend this dealership. This was my second Grand Cherokee Limited, I would definitely go back for my next car. Thank you Donald and thanks also go to David Lachina.
I was looking to buy a certain vehicle for a while and I came across it at Herb Chambers in Millbury Ma. I delt with Ashley on phone for awhile and going back In fourth then we came to an agreement I was very satisfied. So thanks Ashley for working with me and your manager to get it done. Shout out to the manager for making the deal for me.
We were referred to Paul and his team after the dealer we originally leased from was not returning calls or showing interest in continuing business with us at the end of our lease term. Paul and his team at Herb Chambers in Millbury are all extremely helpful, profressional and went above and beyond to help us find the vehicle we wanted within the short timeframe we had to turn in our current lease. We couldn't be happier with our decision to work with them. The Service Dept has been wonderful. The entire team there is top notch. Thank you!
Great customer service. Not pushy and knew what they were talking about! All the staff were friendly and the dealership worked to get the right price!
Easy to book appointment, courteous staff. It was a routine oil change and tire rotation, completed in a little over one hour; and to my surprise my Jeep was vacuumed and washed as well. Thanks
They were able to get my car in quickly and had it fixed fast.
The best customer service in car dealerships! They were very timely and always kept me up to date about my car coming in. Ive used their service center in the past and they have also been wonderful to work with!
Josh Petersen my salesman was exceptional in making me feel confident in my choices and went over and above to give me what I wanted. Great Staff at Herb Chambers all around gods experience.
Mark was very helpful in getting our problem repaired, he kept us informed of when part arrived and when car would be available for pickup, he also gave us a very nice loaner to use. Herb Chambers should be very proud to have an employee like Mark Dichter . We enjoyed working with him.
Service was due to a recall and I received an inspection sticker at the same time. Quick and safe. All done right.
Great service, highly recommend Brandon and Brett!
Brandon was excellent to work with...He explained what was happening to cause the engine check light to be on...problem solved...I am very happy!!!
Josh was great, showed me all of the features of the Alfa Guilia and worked hard to keep the deal no matter what they had to do! the finance manager was also really nice, we had a really great experience buying from them! thanks guys!
Best experience ever buying a vehicle. There was no pressure by Dwane and he made sure we were taken care of throughout the process.
This is our 5th vehicle purchased here. We have always been treated well.
The purchase was quick and the quality of salesmanship was excellent!
GOOD WORK ON OUR EMERGENCY RESPONSE AMBULANCE/RESCUE VEHICLE
had taken truck to another dealership for repair and was not happy with results. Took it here and was repaired
The service I received was good. Not above and beyond. Customer service was good. Not above and beyond.
From the buying (leasing) process through ongoing service, the Herb Chambers FIAT team in Millbury, MA is the best. Theyre knowledgeable, attentive and thorough. I would definitely work with them when my current lease is up. Highly recommended!
I had a great experience purchasing my new Jeep at this dealership. Steve was my salesman and made me feel very comfortable. The manager Paul was also very helpful. Both very respectful and I did not feel pressured or feel taken advantage of. I highly recommend this dealer !
Very pleased with the purchase, how quickly you were able to pull the deal together (2 days!) once I contacted Paul the General Manager. There were two ladies, Ersa and Melonie that I emailed back and forth with for a week and half prior to contacting Paul, and they didn't seem motivated to make the sale and even told me we couldn't come to the dealership to view the vehicle or sign the paperwork. That's why I contacted Paul and within 2 days I was driving off the lot with my new Jeep! Thank you!
Very happy process was great but waiting for plates n registration stinks but good things to those who wait
Due to the COVID-19 outbreak, I was forced to conduct the purchase of my vehicle via online and telephone interactions. Josh did an excellent job maintaining contact and providing updates on what was next in the process. He also drove from MA to RI in order to accomplish the signing of paperwork, facilitating my online school commitments. Great job, Josh. Also, David in the finance department was a huge help. He provided accurate information and went above and beyond in patiently answering the questions I had. Great work by your team to ensure the customer experience was prioritized!
Melonie, Ersa, the finance Manager David and the sales rep Josh Petersen exceeded my expectations for customer service. My husband and I enjoyed working with this dealership. They were honest and truly cared about you wanting to make the right decision so that you will be happy with your vehicle. Josh and David were very detailed and set expectations that were met with timeframes, etc. And during this uncertainty in our lives with the pandemic the buying experience was like no other. You felt that they truly want your business for the right reasons. I will go bsdk to this ...
Very friendly, clean, and prompt with service of vehicle! Found my new Service Dept!
Treated me with great respect and cleanliness do to covid-19 sanitize everything before and after servicing my truck
I felt welcomed and treated very well. My sales person Dwayne was tremendous and his customer service skills are exceptional. The numbers were great and negotiating was not a headache. Thank You!!!
This was my best car buying experience in my 20 years of leasing cars. Pierre Tomas went above and beyond to deliver the car that I wanted. Highly recomend!!!!!!!!!!!
Excellent Dealership. One of the best car buying experience I've had. Pierre our salesman and Seth went above and beyond to make the deal that worked for us. David in finance explained everything completely there were no surprises and we were in and out in less than an hour. I highly recommend them and this dealership. Thank You Pierre !!
Very kind, thoughtful staff. I was attended to the entire visit and once again made to feel my purchase was a smart purchase.
I could not have asked for a better buying experience. Don made me feel like part of his family, looking out for what is best for my needs and situation. This dealership is the place to go. Everybody worked so hard to get me into my new car as soon as possible. I couldnt thank them enough!!!!
Just a simple, hassle free purchase. Couldnt be happier.
Herb Chambers staff were all very professional and courteous.
Keith Andes was great - he answered all my questions and it was a great buying experience.
I was very happy with the Sales Team because they worked as a team to ensure that everything was followed through from my test drive to purchase. Communication was great via e-mails and phone calls. Thank you for all the help.
Things were great, Joshua helped me through the buying process
Professional and courteous addressed all my concerns.
Brought my car in on Wednesday for a Friday appointment they fixed my car earlier than expected and provided great service.
Everyone was first rate from Sonya on the net to Dwane Killion our saleman and Dave Lachina.Yes we would return. Great experience
It all started with a phone call and everything they said they would do they did. This is an admirable trait especially when you are driving over an hour to a dealership. Pleasant, professional, and class.
We had such a great sales experience With Steve and the entire staff at Herb Chambers Jeep in Millbury. The staff was so professional and met the needs for me and my family. I purchased my first Jeep Wrangler, that i have wanted for a year now. The staff and Steve made the process so easy and effortless.
Service as most always was efficient, friendly and trust-worthy. Had oil change and routine point check.
Best service dept! Fast, personable, and reasonable service. Five star
Tremendous experience and I look forward to Future business
I purchased my Fiat 500 at the Herb Chambers dealership in Millbury, MA in 2012. It's the only place I go for service. Bret and Charlie provide exceptional customer service whenever I need to bring my car in for servicing or state inspection. They are role models for how to run a customer-oriented car service operation. Bret and Charle are friendly, welcoming and provide a thorough explanation of any servicing that needs to be done to my car. After my car is serviced, a great perk at Herb Chambers in Millbury is getting the complimentary car wash and interior cleaning. I ...
The is the most amazing dealership that I have ever dealt with. Salesman Steve was great, The General Manager of the dealership, Paul is amazing. As well as business manager David who did all the financing. This was my first time ever dealing with this dealership and I will confidently say it will not be my last. I was looking for a particular vehicle , not only did they meet my expectations they exceeded it with their customer service in this entire process.
Great experience for all you drivers of the "german trucks" Come down and see Pierre and Seth for a customer experience that rivals all. Drive a real "ultimate driving machine" Take a Stelvio or a Guilia for ride. The brand with the real quality, history,since 1910, cache, and performance, Alfa Romeo!! Talk about a real drivers car that is truly different and far superior for a change at those useless cocktail parties. Not a vehicle that is on every street corner. Don't be a follower! That is the challenge!!
We had a wonderful leasing experience with Keith Andes! He made leasing our 2020 Jeep Wrangler so simple. He was very kind, helpful and respectful of us and our wants/needs when looking to lease this vehicle. We left the dealership feeling extremely satisfied and well recommend it to anyone and everyone!
Have serviced several vehicles here before. The technician is one I have had before. He was excellent and have recommended him to several friends.
The salesperson did an excellent in finding a truck that I wanted. After, driving 2 vehicles he searched other dealers for a truck that would fit my needs. The spray in bed liner and trailer brake control will have to be installed by the dealer. Currently the trailer brake control is on order. My evaluation of the order and installation process is pending on the completion of the installation of the trailer brake control and spray in bed liner.
I had a great experience with Herb Chambers staff and buying process was easy
As always my service experience has always very good, Bret always keeps me well inform and guides me in the right direction for service on my Ram. I'm glad he is back.
Service completed in a timely manner. Work completed was explained in a friendly and detailed manner.
I had the pleasure of working with Dwane and David theyre were both amazing and went abound and beyond to help me with buying my dream car I definitely plan on buying my next car at herb chambers
A good experience overall. Nick (Demaio) was exceptional. He listened and understood what I did and didnt want. It took a while to strike a deal, and there was a SNAFU (my fault) at the end, but Nickand the dealershipwere patient and helpful throughout. Then, after things were resolved, Nick went out of his way to have the vehicle registered and ready quickly. Thanks, Nick.
Went in to look at The Jeep Grand Cherokee. My husband had called on the phone because with our busy lives we wanted to get in and get out. Nick had the car all ready to go for us so we didnt have to wait. After the test drive we wanted something a little bigger.. Nick was awesome About getting us the Dodge Durango to see. He was patient and knowledgeable and didnt once make us feel like we were putting him out. We ended up purchasing the 2019 Dodge Durango.. which is my first brand new car ever. I think ...
I purchased a new Ram Promaster and the quality of customer service throughout my purchase experience was beyond exceptional. I would definitely refer this dealership to my family and friends.
These guys were honest and straight to the point! No back and forth to talk to the manager games! I knew exactly what I wanted and they made it happen!
it was a difficult repair with parts on substantial back order. I was given the main dodge parts number to advocate for a quicker turnaround and given a nice rental car for the entire process which ended up to be a month but substantially quicker that what the parts back order was supposed to be. A difficult situation made tolerable by the the service department. great job
Great service for my oil change and tire rotation ~ friendliness and timeliness! Excellent price with FIAT/Mopar coupon.
Good service, done correctly. I had an issue with the car and everything was communicated clearly and well.
Started process online, followed up on phone, finished in person. Knew what I wanted, so all went very quickly.
I had a noise that they found out was motor mount. Great job.
I had the most pleasurable experience at your dealership, I would recommend your service team to anyone, and dont even get me started on the parts department, that nice young man Nick sure was a treat to speak with, he definitely knew his stuff when it came to my Jeep, also the tall, dark and handsome one Derek helped me carry my parts to my car, what a hard worker..
The service dept people were very friendly and welcoming. The waiting area was clean and plenty of room for customers. It was nice they had refreshments and coffee for the customers. The wait time for my repair was very prompt. I would definitely recommend this faculty for repairs.
I was at this dealer for an oil change and to rotate the four tires. I had asked them to please make a note to not mark the rims because I had them repair a flat in the past and I ended up with my wheel scratched!
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